Quality

Our Quality Management System is established, documented, implemented and maintained. We are externally audited and are ISO 9001: 2000 registered.

Our aim is to enhance customer satisfaction through effective application of the system, including processes for continual improvement.

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Environment

We take our environmental responsibilities very seriously and the Compass Group Safety, Health and Environment Forum (SHEF) sets standards, promotes policy and monitors best practice across the Group.

We have introduced initiatives to ensure that the way we do business is as environmentally friendly as possible. Stringent guidelines and policy requirements, often above those required by local regulations, have been set in businesses across the Group – including waste reduction and recycling, water and energy conservation (e.g. through the specification of environmentally friendly and efficient equipment – from cookers to cars), the use of environmentally friendly cleaning products, wide-ranging recycling and energy saving and the efficient use of machinery and transport.

Often based in other organisation’s premises it can be difficult to benchmark and then monitor change. However we are working to improve our performance and we know we can help to make a difference.

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Health and Safety

Compass is committed to providing a productive, safe and healthy work environment for employees, contractors, clients, customers and visitors on its premises or that of its clients.

Our commitment extends to ensuring that the company’s operations do not place the local community at risk of injury, illness, property and environmental damage. Compass aims to control risk through an effective Health and Safety Program. The Health and Safety Program forms an integral part of all work and site specific procedures for all operations located throughout Asia Pacific.

We are fully aware of our requirements under the Occupational Health and Safety in Employment Act, 1992 and in relation to this we are externally audited against ACC standards, “ Workplace Safety Management Practices” and have been granted Secondary Level Certification to “ACC’s Accredited Employer Programme.

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Food Safety

The success of our business depends upon how well the needs and expectations of our customers are met. Together with good service, our customers value a consistently high standard of food safety and quality.

The Food Safety Program systematically identifies the potential hazards that may be reasonably expected to occur in the food handling operations of the businesses. After the hazards have been identified, the Food Safety Program identifies where these hazards can be controlled and the means by which they can be controlled.

The preventative controls are systematically monitored and there is provision for appropriate corrective action to be taken when one or more hazards has been found not to be under control. Actions taken in relation to the management of the program are documented in appropriate records, which are held to demonstrate compliance.

The Risk & Business Systems Team ensure that the Food Safety Program is reviewed at least annually to ensure that it is accurate, implemented and effective.

View our Food Safety and Quality Policy